Safe and Reliable Shipping
Storage and Transport Safety
Our shipments guarantee not only the perfect preservation of the products, but also their safety during transport. We use high-quality packaging materials, such as heat-insulated boxes and refrigerated packs, to maintain the optimal temperature and ensure the freshness of the meat up to your door. All deliveries travel through refrigerated vans and refrigerated warehouses!
We work with the best couriers in the industry, selected for their reliability and expertise in managing deliveries.
Stress-Free Shopping Experience
We offer you safe, fast and traceable shipping, with the aim of guaranteeing you a stress-free online shopping experience. We know how important your satisfaction is.
Full Shipping Guarantee
We are aware that, despite all efforts to ensure the highest quality of our shipments, unforeseen events may occur during transportation. For this reason, we offer a full guarantee on the shipment of our products.
If your shipment suffers damage or unexpected delays, our customer service team is available to resolve any issues, offering a fast and effective service.
Commitment to Freshness: Vacuum Packed
To ensure maximum freshness, we use the best vacuum machines and the highest quality bags. Our advanced technique creates a second skin around the meat, protecting it and keeping it as fresh and tasty as if it were just cut.
Shipping Details
National Shipping
- Delivery Time: 24-48 working hours from the moment of processing.
- Courier: Specialized in temperature-controlled transport (refrigerated courier).
- Secondary/Disadvantaged Locations: Possible 48-hour extension in delivery times.
- Packaging and Shipping: Products vacuum-packed and shipped in temperature-controlled containers in accordance with the directives of DL 155/97 (HACCP) and deliveries made with refrigerated vans.
Domestic Shipping Costs
- From 0 to 199.99€: €14.99
- Over €200.00: Free shipping
International Shipping
- Delivery Time: 24 hours by air.
- Packaging and Shipping: Products vacuum-packed and shipped in temperature-controlled containers in accordance with the directives of DL 155/97 (HACCP).
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Secondary/Disadvantaged Locations: Possible 48 hour extension in delivery times.
International Shipping Costs
- From 0 to €299.98: €27.99
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From €299.99 up to €349.99: €14.99
- Over €350.00: Free shipping
**Delivery and Customs Clearance Conditions**
For all shipments to countries where customs clearance is required, please note that any customs fees, duties and additional charges are the sole responsibility of the buyer. This applies whether the goods are actually received or not collected or rejected.
The buyer is responsible for following all customs clearance procedures in the destination country and for all related costs. In case of non-payment of customs charges or refusal of delivery, the costs incurred will not be refundable.
Cancelling an order is only possible before the goods have been shipped. Once the order has been shipped, it will no longer be possible to cancel it.
Important Information
On Delivery
- Package Check: Check that the number of packages delivered corresponds to that indicated in the order confirmation and that the packages are intact and free of visible damage.
- Complaints: Any damage must be reported immediately to the courier.
Failure to deliver
If the courier is unable to deliver your order because there is no one at home and they cannot contact you by phone, your goods will be returned to the nearest refrigerated location. Your order will be carefully and safely stored until the next scheduled delivery in your area.
Available options:
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Redelivery: The courier will attempt a new delivery on the next scheduled working day for your area.
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Collection at the STEF branch: You can choose to collect the goods at the nearest STEF branch within 5 working days of the notification.
Fresh products are vacuum-packed and stored at a controlled temperature between 0 and 4 degrees, ensuring their freshness until delivery.
For any questions or after-sales assistance needs, our customer service is at your disposal.
Contact us now:
- Email: cortepreziosa@libero.it or cortepreziosa@gmail.com
- Phone: 3351575368
We are here to help you solve any problem and ensure you have a peaceful and satisfying shopping experience!
Delivery Delay
Corte Preziosa is committed to delivering your orders on time, entrusting them to reliable and qualified couriers. However, once the shipment has been entrusted to the courier, Corte Preziosa cannot be held responsible for any unforeseen delays that may occur due to circumstances beyond our control, such as force majeure events.
Holiday and Congestion Timings
During holidays or high order volumes, delivery times may be extended up to 48 hours. We apologize for any inconvenience and appreciate your understanding and patience during these busy times.
Customer Service
For any questions or after-sales problems, contact us at cortepreziosa@gmail.com or at 3351575368. We are here to help you!
